{"id":129,"date":"2026-06-04T11:02:03","date_gmt":"2026-06-04T10:02:03","guid":{"rendered":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/?p=129"},"modified":"2026-06-04T11:02:11","modified_gmt":"2026-06-04T10:02:11","slug":"consumer-protection-and-enforcement-2","status":"publish","type":"post","link":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/2026\/06\/04\/consumer-protection-and-enforcement-2\/","title":{"rendered":"Consumer protection and enforcement"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Checking the authenticity of a DEC<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A DEC must be lodged, by an accredited energy assessor, in the central register for non-dwellings which contains all DECs and advisory reports. It is not possible to opt out of this process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have commissioned a DEC for your building you will receive a copy of the certificate to display as required by the regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A DEC is identified by a unique reference number If you have been given a DEC and wish to check its authenticity, you can access the register by entering the reference number on the certificate. You can also search the register by entering the address of the property.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you cannot find your certificate in the register or have any concerns regarding the authenticity of the information contained within the certificate, you should contact the accreditation body of the energy assessor who produced the DEC. The energy assessor details, their accreditation scheme and their membership number should be on the certificate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A lodged DEC becomes legal when the accompanying advisory report has been lodged, and vice versa.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Checking the authenticity of your energy assessor<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All energy assessors must be accredited. If you want to find a suitably accredited energy assessor in your area to provide you with a DEC, use the&nbsp;<a href=\"https:\/\/getting-new-energy-certificate.digital.communities.gov.uk\/\">register to find the list of approved assessors for your area<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to check that an energy assessor is a member of an accreditation scheme, you can do this in 2 ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>verify the credentials of your energy assessor online using the\u00a0<a href=\"https:\/\/getting-new-energy-certificate.digital.communities.gov.uk\/\">national register of accredited energy assessors<\/a>. This will allow you to search by the energy assessor\u2019s name or accreditation scheme membership number<\/li>\n\n\n\n<li>ask your energy assessor which accreditation scheme he\/she is a member of (and his \/ her membership number). The accreditation scheme can confirm that your energy assessor is accredited to practise as a DEC energy assessor for your particular type of building<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Complaints<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Complaints about the availability or quality of a DEC or about an energy assessor or energy assessment should be directed to the following:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Display of DECs<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For complaints regarding the display or validity of a DEC for a public building, contact the building occupier or an authorised officer of the local weights and measures authority (usually the person in that authority is known as a trading standards officer). The authorised officers have the power to act on your complaints.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Quality or accuracy of the DEC and its recommendations<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For complaints regarding the quality and accuracy of the DEC and the advisory report, contact the energy assessor in the first instance and if the matter is not resolved, contact the accreditation body of the energy assessor who produced the DEC. Contact details can be found on the DEC.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Complaints regarding an energy assessor or any aspects of the energy assessment<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For complaints regarding the energy assessor or the energy assessment, contact the energy assessor in the first instance and if the matter is not resolved, contact the accreditation body of the energy assessor who produced the DEC. Contact details can be found on the DEC.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Penalties for not having a DEC<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A local authority can issue a penalty charge notice of \u00a3500 for failing to display a DEC at all times in a prominent place clearly visible to the public, and \u00a31,000 for failing to possess or have in their control a valid advisory report. In addition to these penalties, it will still be necessary to commission the documents, otherwise further offences will be committed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you can demonstrate that you have taken all reasonable steps to avoid breaching the regulations, then the penalty charge notice must be withdrawn. If you believe the penalty charge notice should not have been given you can request a review. If you are not satisfied with the outcome of the review you may appeal to the county court within 28 days after you received notice confirming the penalty charge notice.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Checking the authenticity of a DEC A DEC must be lodged, by an accredited energy assessor, in the central register for non-dwellings which contains all DECs and advisory reports. It is not possible to opt out of this process. If you have commissioned a DEC for your building you will receive a copy of the&hellip; <a class=\"more-link\" href=\"https:\/\/www.sterlingaccreditationltd.uk\/blog\/2026\/06\/04\/consumer-protection-and-enforcement-2\/\">Continue reading <span class=\"screen-reader-text\">Consumer protection and enforcement<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-129","post","type-post","status-publish","format-standard","hentry","category-mhclg-guidance-display-energy-certificates","entry"],"_links":{"self":[{"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/posts\/129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/comments?post=129"}],"version-history":[{"count":1,"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/posts\/129\/revisions"}],"predecessor-version":[{"id":130,"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/posts\/129\/revisions\/130"}],"wp:attachment":[{"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/media?parent=129"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/categories?post=129"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sterlingaccreditationltd.uk\/blog\/wp-json\/wp\/v2\/tags?post=129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}